Frequently asked questions
Why buy from Moneta Speed Co.?
We offer trusted brands, competitive pricing, flexible financing options, and hands-on customer support before and after your purchase. Our goal is to make buying electric bikes and mobility products simple, safe, and reliable.
How long does shipping take?
Payments typically take 1–3 business days to process before your order is fulfilled. Once your payment has been successfully processed, we will provide your tracking number.
After shipping begins, delivery typically takes 7–10 business days, depending on the product and destination.
Please note that delivery times may vary due to factors such as weather conditions, carrier delays, or high order volume.
Are your products brand new?
Yes. All products sold by Moneta Speed Co. are 100% brand new and sourced directly from authorized manufacturers and distributors.
How much does shipping cost?
Free shipping for all brands.
What is the return policy?
We accept returns on eligible products within 7 days of delivery for a refund, store credit or exchange.
To be eligible, the product must be unused, unregistered, free of damage or modifications, and in original packaging with all accessories and documentation included.
Are any purchases final sale?
Yes. Certain items are sold on a final sale basis and are not eligible for return, refund, or exchange.
Final sale items include (but are not limited to) vehicles that have been registered or titled, clearance or discounted units, special orders, custom builds, custom graphics/wraps, installed parts, and electronic components.
Any item listed as “Final Sale,” “Non‑Returnable,” “Clearance,” or similar on the product page or invoice is excluded from our standard return policy.
We reserve the right to inspect all returns and deny or partially refund items that show signs of use, wear, abuse, or improper assembly/installation.
Do you ship to Alaska and Hawaii?
Some products can be shipped to Alaska and Hawaii, but availability varies by manufacturer. Please contact us before ordering so we can confirm shipping options and any additional costs.
Do you offer international shipping?
Yes, we do offer international shipping to select countries. However, availability and shipping rates vary depending on the product and destination.
Please contact us before placing your order so we can confirm shipping options, costs, and delivery timelines for your location. This helps ensure a smooth and accurate delivery process.
Where are your products manufactured?
Our products are sourced from a mix of domestic and international manufacturing partners, including select factories in the United States and overseas.
We vet our partners for build quality, performance, and value to ensure products meet our internal standards before being offered for sale.
Brand names, specifications, and origin information are provided for transparency, but minor variations in components, finishes, or non‑critical specifications may occur from batch to batch.
Do you offer financing?
Yes. We currently offer Shop Pay Installments (Affirm) at checkout for eligible customers, allowing you to split your purchase into flexible payments. Approval is subject to eligibility and is determined at checkout.
We are also working on adding additional financing options in the near future to provide even more payment flexibility..
What warranty comes with my purchase?
All products include a manufacturer’s warranty, but coverage length and terms vary by brand and model. Full warranty details can be found on each product page or by contacting us.
Are the bikes ready to ride out of the box?
Most products arrive partially assembled. Basic assembly is required, such as attaching handlebars, pedals, mirrors, or other components. Assembly requirements vary by model.
What if I have a problem after my purchase?
If you experience any issues, contact us with your order number and details. Our support team will work with you and the manufacturer to resolve the issue as quickly as possible.
How can I contact Moneta Speed Co.?
You can reach us through our Contact Us page, email, or customer support channels listed on our website. We aim to respond as quickly as possible during business hours.